Drawstring of Malibu Guarantee:
Great care and pride is taken to assure every garment meets your expectations. If you are not completely satisfied with the merchandise purchased for Drawstrings of Malibu you may return it within 30 days for a full merchandise refund, excluding shipping.
30 Day Return and Exhcange Policy:
- Clothing items returned within 30 days can be returned for a store credit or for an exchange.
- No returns are allowed after 30 days of receiving your order.
- We simply cannot guarentee the integrity of clothing that has been out of our posession for more than 30 days.
- We do not refund the original shipping cost.
- We do not refund the cost of shipping the order back to us.
New Condition Policy:
- All items must be returned in new condition with the original tags attached
.
- We cannot accept worn, washed, or damaged items (including stains or odor) for return or exchange.
Exchange Policy:
- We accept exchanges for our clothing.
- If something does not fit just right or if you prefer a different color or style, send your items back to us within 30 days of receiving your order.
- The customer is responsible for shipping costs back to Drawstrings of Malibu.
- We cover the shipping cost of having the exchange items sent back to you.
NOTE: Items marked as “sale items” or “special orders” are final sales, no exchange or refunds.
Please send original “packing slip” or “return form” with return shipment. Your credit card will be promptly credited (less the initial shipping charges), and a credit receipt will be sent to you.
Returns are NOT accepted after 30 days.